Pp96 Privacy Policy – Data Protection & Information Security

Welcome to the pp96 Privacy Policy. This document clearly and transparently explains how the pp96 platform ("we", "Platform") collects, processes, stores, and protects your personal information ("Player", "you") when you use our website, mobile app, and all services offered under the pp96 brand.

We understand that privacy is more than a legal requirement — it is the foundation of trust between a platform and its players. That is why we design every aspect of our data handling with your interests and rights as the top priority. This policy is written in plain language so you know exactly what happens with your information.

Pp96 collects several categories of information from you to enable our services to operate smoothly, securely, and responsibly. We only collect information that is strictly necessary and nothing beyond that.

1.1 Information You Provide Directly

When you register an account or interact with our platform, we collect the following information:

• Identity information: Full name, date of birth, gender, and ID card number (for KYC verification).
• Contact information: Email address, mobile number, and residential address.
• Financial information: Bank account number, account holder name, and payment method details used (DuitNow, FPX, e-Wallets such as Touch 'n Go eWallet, Boost, GrabPay, ShopeePay, or USDT).
• Verification documents: Copies of your identification card, bank statements, or other supporting documents required for the KYC process.

1.2 Information Collected Automatically

When you use the pp96 platform, our systems automatically record the following technical information:

The information we collect is used responsibly and only for the purposes stated below. pp96 does not use your data for any purpose unrelated to the services you use.

2.1 Platform Operations Purpose

• Creating and managing your player account.
• Processing deposits and withdrawals accurately and securely.
• Verifying your identity through the required KYC process.
• Settling wagers, calculating wins, and managing account balances.
• Providing effective customer support whenever you contact us.

2.2 Security & Compliance Purpose

• Detecting and preventing fraud, money laundering, and other illegal activities.
• Fulfilling legal and regulatory obligations under the Anti-Money Laundering Act 2001 (AMLA).
• Identifying and blocking duplicate accounts or activity that violates the terms of use.
• Maintaining transaction records for audit purposes and reporting to authorities when required.

2.3 Service Improvement Purpose

• Analyzing usage patterns to improve the player experience on the platform.
• Personalizing content, offers, and promotions based on your preferences.
• Testing and developing better new features for the pp96 platform.
• Sending service-related communications such as transaction confirmations and security notices.

Pp96 does not sell, rent, or share your personal data with third parties for commercial marketing purposes. However, in certain limited situations, we may need to share your information with specific parties as follows:

3.1 Trusted Service Providers

We work with third-party service providers who assist us in operating the platform, including:

• Payment processor: The payment gateway that handles your DuitNow, FPX, and e-Wallet transactions.
• Identity verification provider: KYC companies that assist in verifying your identity documents.
• Cloud service provider: Server infrastructure that stores and processes platform data.
• Analytics provider: Tools that help us understand how players use the platform in order to drive improvements.

All these service providers are bound by strict confidentiality agreements and are prohibited from using your data for any purpose other than those specified in their contracts with pp96.

3.2 Legal Requirements

Pp96 may be required to disclose your personal information to government authorities or law enforcement if requested through valid legal process, including court orders, writs, or recognised criminal investigations. In such situations, we will notify you if permitted to do so by law.

Pp96 uses cookies and similar tracking technologies to enhance your experience on the platform, secure your login session, and understand how our platform is used by players.

4.1 Types of Cookies Used

• Essential cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled as the platform will not function without them.
• Performance cookies: Collecting anonymous information about how players use the platform to help us improve the user experience.
• Functional cookies: Saving your preferences such as language, display settings, and other choices so you do not have to reconfigure them each time.
• Analytics cookies: Helping us understand website traffic, the most visited pages, and time spent in each section of the platform.

4.2 Managing Cookie Preferences

You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the pp96 platform. Essential cookies cannot be turned off as they are required for your account security.

Protecting your personal data is not merely an obligation — it is a core value of pp96. We continuously invest in the latest security infrastructure to ensure your information remains protected at all times.

5.1 Technical Security Measures

• 256-bit SSL encryption: All communications between your device and pp96 servers are encrypted using the latest TLS protocol.
• Two-factor authentication (2FA): An additional security layer to protect your account from unauthorized access.
• Encrypted databases: All sensitive data is stored in encrypted format, not plain text.
• Layered firewall: Multi-layered defence system to block cyberattacks.
• Periodic vulnerability scanning: Penetration testing is conducted periodically by independent security experts.

5.2 Organisational Security Measures

• Access to players' personal data is restricted solely to staff who require it to perform their duties.
• All pp96 staff who handle personal data undergo regular data security training.
• Every access to the database is automatically logged and audited.
• A clearly defined and well-trained security incident response procedure is ready to be activated at any time.

Pp96 fully recognises and respects your rights regarding personal data. You have complete control over your information and may exercise the following rights at any time by contacting us.

Pp96 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or for as long as required by applicable law.

Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be personally associated with you.

The pp96 platform is exclusively for adults aged 18 and above. We do not intentionally collect, process, or store any personal data from individuals under the age of 18.

If we become aware or suspect that personal information of a minor has been collected without valid parental or guardian consent, we will promptly take steps to delete that information and close the relevant account.

Pp96 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or improvements to our platform services.

When we make significant changes to this Privacy Policy, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying a clear notice on the platform's home page for a minimum of 14 days.
• Sending email notifications to all active registered players.
• In the case of significant material changes, seek your fresh consent before the changes take effect.

Continued use of the pp96 platform after amendments take effect constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed.

If you have any questions, concerns, or requests regarding this Privacy Policy or how pp96 handles your personal data, please do not hesitate to reach out to our team. We pride ourselves on prompt and transparent responses.

Our Data Protection Team is committed to responding to all written inquiries within 3–5 business days. For cases requiring in-depth investigation, we will update you on the progress within 14 days.